Privacy Policy

This Privacy Policy explains how Hex Command (“we”, “us”, “our”) collects, uses, stores and protects your personal information when you visit hexcommand.co.uk or interact with our game‑related services. By using this website, you agree to the practices described in this Policy.

1. Who We Are

Hex Command is a UK‑based independent game development project focused on strategy gaming content and digital resources.

We act as the data controller for the personal information you provide.

If you have questions about this Policy, you may contact our support team.

2. Information We Collect

2.1 Information You Provide Directly

This includes:

  • Account details – name, email address, login credentials
  • Purchase information – billing details, delivery information (if applicable), transaction records
  • Communication data – enquiries, feedback, bug reports or support requests

2.2 Information Collected Automatically

When you browse the website, we may collect:

  • IP address
  • Browser type and device information
  • Pages visited and time spent on the site
  • Cookies and analytics data (see Section 7)

2.3 Information from Third Parties

We may receive information from:

  • Payment processors
  • Analytics platforms
  • Distribution platforms (if you purchase through a third‑party store)

3. How We Use Your Information

We use your personal data to:

  • Provide access to website features and game‑related services
  • Process purchases or digital downloads
  • Respond to support enquiries
  • Improve website performance and user experience
  • Send optional updates or newsletters (only if you opt in)
  • Prevent fraud and maintain platform security
  • Comply with legal and regulatory obligations

You may update your communication preferences at any time.

4. Legal Basis for Processing

We process your personal data under the following lawful bases:

  • Contract — to provide services or fulfil purchases
  • Consent — for newsletters or optional communications
  • Legitimate interests — improving our website and protecting against misuse
  • Legal obligation — tax, accounting and regulatory compliance

5. How We Share Your Information

We do not sell your personal data. We may share it with trusted third parties, including:

  • Payment processors
  • Hosting and IT service providers
  • Analytics platforms
  • Email delivery services
  • Fraud‑prevention partners

All third parties are required to handle your data securely and in accordance with UK GDPR.

6. International Transfers

If any third‑party service providers transfer your data outside the UK, we ensure appropriate safeguards are in place, such as:

  • UK adequacy regulations
  • Standard Contractual Clauses (SCCs)

7. Cookies and Tracking Technologies

We use cookies to:

  • Enable essential website functionality
  • Analyse site performance
  • Improve user experience
  • Support optional marketing features

You can manage cookies through your browser settings or via our cookie preferences tool.

8. Data Retention

We retain your personal data only for as long as necessary to:

  • Provide services
  • Meet legal obligations
  • Resolve disputes
  • Maintain accurate records

Marketing data is retained until you withdraw consent.

9. Your Rights Under UK GDPR

You have the right to:

  • Access your data
  • Correct inaccurate data
  • Request deletion
  • Restrict processing
  • Object to processing
  • Withdraw consent
  • Request data portability

We will respond to all valid requests within one month.

10. Data Security

We implement technical and organisational measures to protect your data, including:

  • Secure server hosting
  • Encrypted payment processing
  • Access controls
  • Regular monitoring and security reviews

While no system is completely secure, we take all reasonable steps to safeguard your information.

11. Children’s Privacy

This website and related services are not intended for individuals under 13. We do not knowingly collect data from children.

12. Changes to This Privacy Policy

We may update this Policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of the website indicates acceptance of the updated Policy.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact our support team.